Maximo Application Suite (MAS) is a central platform for managing enterprise assets, operations, and maintenance.

Maximo is used by

Role

Team

Duration

UX Designer

Cross-functional team of

2 Product Managers

5 Developers

3 Designers (including myself)

12 Weeks

May 2025 - August 2025

Streamline User Management Experience:
Maximo Application Suite

Overview

Card Sort Research Study

To eliminate assumptions in content structure, I conducted a card sort study to inform this migration so that the fields and functionalites placed align with user mental models.

Back

  • Intern Event: River Boat Cruise on Lady Bird Lake

  • Asset Lifecycle Management Team

  • Event: Watson X Challenge

  • Intern Event: Build a Plant Kit Giveback event

  • Day 1: Welcome Back!

  • Intern Event: Top Golf

My Internship Experience

Domain

Maximo Suite Administration is the process of how administrators setup and manage user roles, security groups across all MAS applications

Problem

Duplicated user data across legacy Manage UI and MAS, leading to data inconsistency and administrative burden of managing user information

Solution

Migrate user management capabilities to MAS to unify the user management experience

By leveraging my research findings and recommended design options, as a team, we collaborated and successfully migrated 90% of user management capabilities to MAS.

  1. The value of building strong client relationships

Goals & Objectives

  • Explore how users mentally organize and label user-related fields in the User tab of MAS

  • Align the User tab’s field organization with user expectations to support a seamless transition from the Manage Classic UI

Methodology

  • Open card sort study: identify how users intuitively group and label user management fields within MAS
  • Design evaluation: determine whether the new field groupings improve efficiency for new MAS users

Outcome

  • Successfully recruited 7 participants to conduct sessions

  • Identified 20+ findings

    • Common category names users create when grouping fields

    • Fields users were unsure/unfamiliar with

    • Design recommendations

Beyond this project, I learned 3 key takeaways that I'd like to reflect upon.

4500+

companies worldwide

~60%

customers located in the US

  1. Influential power in design to drive cross-functional team collaboration

  1. Stepping outside of my comfort zone to present achievements and visibility within the organization

Fosters trust for early feedback, saving costs and ensuring the right product is built. This also expands our participant recruitment and increases study engagement across the product team through client referrals.


Below is a highlight of my participant recruitment process shared with the team.

Beyond my intern title, I learned that "influential power is built through effective communication" (Luke Firth). It enables the team to align on shared goals, make data-driven decisions, and navigate technical constraints together to build the right product.

For context, the VP does weekly Fabulous Friday videos which are weekly achievements, updates, and action items for the team. I took inspiration by sharing my internship journey with the team and key lessons I learned along the way.